
GROW YOUR BUSINESS.
GROW YOURSELF.
We are on a mission to help companies dominate within their market through winning growth strategies.
Redefining growth
You want to accelerate growth within your company but don’t know where to start. After understanding your aspirations and assessing your capabilities we will develop and execute a growth strategy.
Our approach is hands-on, and we work with your team in the trenches taking responsibility and driving accountability within the business towards desired outcomes. We are not about theory, we are about delivering results.


Meet RJ
RJ Singh has been leading organisational growth for over 15 years.
In 2021, he decided to exit the role of Executive Director within a company that he spent significant time building to start partnering with founders and executive teams that wanted to accelerate growth.
RJ also has been coaching individuals for over 10 years — establishing The UltraGrowth Way; a personalised habits-based transformation program focused on strengthening individuals through optimising their core habits.
Learn from the world’s top minds


The show for the ‘Executive Athlete’.
In today’s business world, customer experience (CX) is more important than ever. In a recent interview with Joseph Michelli, a leading expert in customer experience and organizational culture, we explored how AI, culture, and leadership shape exceptional service.
While AI tools like chatbots can improve efficiency, Michelli emphasizes that AI cannot replace human connection in CX. Automation can handle routine tasks, but real customer loyalty comes from personal, empathetic interactions that only humans can provide.
A company’s culture directly impacts its customer service. Michelli explains that when employees are aligned with the company’s values, they deliver better service. Strong leadership fosters a positive culture that drives exceptional CX.
Effective leadership is key to creating a customer-centric organization. Leaders who model empathy and transparency help establish a company culture focused on customer satisfaction. Their vision motivates teams to deliver excellent service at every touchpoint.
The future of customer experience lies at the intersection of AI, culture, and leadership. AI enhances efficiency, but it’s the human touch—fueled by a strong culture and empowered leadership—that creates remarkable service. For more insights, listen to our full interview with Joseph Michelli on the Ultragrowth Podcast.
What to expect in this episode:
(02:24) – How a parent's influence led to a passion of customer experience.
(03:55) – This one thing may be the reason we are impacted when serving our customers.
(05:54) – How does cultural context affect customer experience?
(08:33) – Why Starbucks failed in Australia.
(11:33) – The evolution of Australian ecommerce stores.
(13:31) – What it was like working with Tony Hsieh from Zappos.
(18:37) – What makes a great organisation have a strong identity.
(23:30) – These are the unique traits of the top entrepreneurs.
(27:41) – How do good companies measure their CX?
(31:15) – How does AI enhance a CX-led company?
(34:15) – Will AI change the definition of good customer experience?
(38:36) – How does a geat company collaborate with their customers?
Follow Joseph:
LinkedIn – linkedin.com/in/josephmichelli/
Podcast – drjosephm.podbean.com/
Website – josephmichelli.com/
X – x.com/josephmichelli?prefetchTimestamp=1738056053936&mx=2
Follow & Subscribe to the UltraGrowth Podcast:
Apple – https://podcasts.apple.com/us/podcast/ultragrowth-podcast-formerly-ultrahabits/id1551339373
Spotify – https://open.spotify.com/show/0eWBOT8L1ShaRy5aoPxOHp?si=26c423103846407e
Facebook – facebook.com/UltraGrowthPodcast
Instagram – instagram.com/ultragrowthpodcast/
LinkedIn – linkedin.com/in/rj-singh-801a0436/
Strava – strava.com/athletes/32692468
YouTube – youtube.com/@ultragrowthpodcast
Website – ugventures.co
Review the podcast – https://ratethispodcast.com/ultragrowthpodcast

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