How to stop talking about being customer-focused and do it - Jaquie Scammell

Delve into the intriguing conversation with Jaquie Scammell, CEO and Founder of Service Q, as we explore the concept of embedding service habits within organizations. Uncover the significance of a service-driven mindset from top to bottom, emphasizing the impact of consistent service habits on customer experience and creating a competitive advantage.

Service-Driven Mindset

Discuss the importance of instilling a service-driven mindset not only in customer-facing roles but throughout the entire organization. Understand how this approach enhances customer service and business sustainability, challenging the common dismissal of customer-led business by those not directly interacting with customers.

Self-Care and Employee Well-being

Explore the critical role of self-care in employee well-being and its direct correlation to effective customer service. Jaquie highlights the importance of providing tools for teams to look after themselves, particularly in front-line roles that involve customer engagement and daily challenges.

Episode Highlights

Anticipate insightful discussions on:

Importance of a Service-Driven Mindset in Organizations
Role of Self-Care in Enhancing Employee Ability to Serve Customers
Creating a Competitive Advantage Through Consistent Service Habits

Join us for a thought-provoking episode, unraveling the transformative impact of cultivating service habits in organizational DNA with Jaquie Scammell.

Enjoy folks!

RJ Singh

Listen to the episode | Watch the episode

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Follow Jaquie’s Journey:

Book “Service Habits” – https://jaquiescammell.com/service-habits-book/

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LinkedIn – https://www.linkedin.com/in/jaquiescammell/

Twitter – https://twitter.com/jaquie_scammell

Website – https://jaquiescammell.com/

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